We understand that the outdoors isn’t always fresh cord, bottomless powder and smooth trails. Mountain equipment gets beat up, but we build our products with that in mind. We always prioritise building the highest products available, and that is why we honor a lifetime warranty on manufacturer defects for all RMU gear.
Please fill out the form below while adhering to the following criteria to place a claim.
- All Claims Must Be From The Original Owner
- Receipt Of Purchase
- Damages Due To Defects In Manufacturing
- Die Cut Issues
- Displaced Sidewalls
- Compromised Stitching
- Torn Fabric
- Return The Defective Product To An RMU Location By Applicant's Responsibility
Approved warranties will be shipped free of charge, while defective equipment shall be fixed when possible and donated, or recycled.
Warranties will be resolved as received. The inventory of seasonal equipment may impact the timeframe of replacement. As much as we want to get you on a new product overnight, please be patient while finding the best solution for you.